Frequently Asked Questions

 
When making your reservation, we ask that you put in your event start time and event end time. Our Standard rentals are for up to 8 hours, but you can keep your rental overnight for no additional charge. Additional rental days can be added as well.

We ensure that your inflatable will be set up and ready to go by the event start time. The event end time is the earliest time you can expect us to pick up the unit.

During our peak seasons, we may need to deliver your inflatable several hours in advance. You may receive your unit as early as 7 am. There is no charge for this additional time, consider it our gift to you! Likewise, for pick up, we will arrive at or after the event end time you chose.

Our delivery schedule is based on event location and event time, so we ask that you are flexible with your delivery time. If you cannot take delivery of the unit at the scheduled time (as early as 7 am), you may receive your item after your scheduled time. You can expect a call, text, or email with your delivery window, on the afternoon prior to your rental.

If you know you have a limited delivery window, please let us know well in advance of your rental. With sufficient notice, we will do everything possible to accommodate your schedule.

It’s important that you are ready for the delivery at your scheduled time. The area where the inflatable will be set up needs to be easily accessible and clear of debris (rocks, sticks, dog droppings, etc). Please have an adult onsite during the arranged delivery window and be sure the setup area is prepared.
Yes. Each inflatable is fully vacuumed and disinfected upon return after each rental. We also take the time to disinfect high traffic areas a 2nd time upon set up at your location. We use a nontoxic bio-degradable all-purpose cleaner to disinfect the our units.
The pickup window begins at the end time on your reservation and may extend until 9pm. If you do need the equipment picked up before a certain time, please advise us when you make your reservation.
A one day rental of a bounce house or dry unit will not damage the grass. Larger slides and any unit used with water has the potential to cause a mess at entry and exit points. For liability purposes, we cannot provide tarps at the entry/exit points, but you are free to place your own tarps down to help keep the area clean.
We ask that you DO NOT cut your grass a minimum of 2 days before your event. You may be responsible for a cleaning fee if excessive grass clippings are in the inflatable at pickup.
 
If you have any other questions, please feel free to contact us!


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