Frequently Asked Questions
We’re glad you asked! There are 3 primary reasons why we offer you the best value:
First, all of our inflatables are less than 3 years old, offer the latest safety features, and are cleaned and sanitized before every use. The other guys often have old inventory that’s dirty and dingy. They buy used inventory to lower their costs so they can offer you an attractive price.
Second, we are a full-time party rental company. That allows us to provide superior customer service to our clients.
Third, we show up when we say we’re going to. Your event only happens once and starts at a certain time. You simply cannot afford to hire a company that may, or may not, show up. Avoid the surprises and rent from a trusted source – Mobile Party Solutions.
First, all of our inflatables are less than 3 years old, offer the latest safety features, and are cleaned and sanitized before every use. The other guys often have old inventory that’s dirty and dingy. They buy used inventory to lower their costs so they can offer you an attractive price.
Second, we are a full-time party rental company. That allows us to provide superior customer service to our clients.
Third, we show up when we say we’re going to. Your event only happens once and starts at a certain time. You simply cannot afford to hire a company that may, or may not, show up. Avoid the surprises and rent from a trusted source – Mobile Party Solutions.
Delivery within 30 miles of our Summerdale location is no additional charge. Set-up, teardown, and pick-up is also included.
Travel fees are added for areas over 30 miles from our location. We do our best to keep our prices reasonable, but excessive travel adds cost to our end and we have no choice but to pass them along to our customers.
Check out our "Delivery Areas" page for a map to help determine if travel fees apply to your location. You can also complete a quote on the website and any travel fees will automatically be calculated.
Travel fees are added for areas over 30 miles from our location. We do our best to keep our prices reasonable, but excessive travel adds cost to our end and we have no choice but to pass them along to our customers.
Check out our "Delivery Areas" page for a map to help determine if travel fees apply to your location. You can also complete a quote on the website and any travel fees will automatically be calculated.
When making your reservation, we ask that you put in your event start time and event end time. Our Standard rentals are for up to 8 hours, but you can keep your rental overnight for no additional charge. Additional rental days can be added as well.
We ensure that your inflatable will be set up and ready to go by the event start time. The event end time is the earliest time you can expect us to pick up the unit.
During our peak seasons, we may need to deliver your inflatable several hours in advance. You may receive your unit as early as 7 am. There is no charge for this additional time, consider it our gift to you! Likewise, for pick up, we will arrive at or after the event end time you chose.
Our delivery schedule is based on event location and event time, so we ask that you are flexible with your delivery time. If you cannot take delivery of the unit at the scheduled time (as early as 7 am), you may receive your item after your scheduled time. You can expect a call, text, or email with your delivery window, on the afternoon prior to your rental.
If you know you have a limited delivery window, please let us know well in advance of your rental. With sufficient notice, we will do everything possible to accommodate your schedule.
It’s important that you are ready for the delivery at your scheduled time. The area where the inflatable will be set up needs to be easily accessible and clear of debris (rocks, sticks, dog droppings, etc). Please have an adult onsite during the arranged delivery window and be sure the setup area is prepared.
We ensure that your inflatable will be set up and ready to go by the event start time. The event end time is the earliest time you can expect us to pick up the unit.
During our peak seasons, we may need to deliver your inflatable several hours in advance. You may receive your unit as early as 7 am. There is no charge for this additional time, consider it our gift to you! Likewise, for pick up, we will arrive at or after the event end time you chose.
Our delivery schedule is based on event location and event time, so we ask that you are flexible with your delivery time. If you cannot take delivery of the unit at the scheduled time (as early as 7 am), you may receive your item after your scheduled time. You can expect a call, text, or email with your delivery window, on the afternoon prior to your rental.
If you know you have a limited delivery window, please let us know well in advance of your rental. With sufficient notice, we will do everything possible to accommodate your schedule.
It’s important that you are ready for the delivery at your scheduled time. The area where the inflatable will be set up needs to be easily accessible and clear of debris (rocks, sticks, dog droppings, etc). Please have an adult onsite during the arranged delivery window and be sure the setup area is prepared.
The earlier you can make your reservation the better your chance at getting the item on the date you want. We appreciate as much advance notice as possible, but we will always work with you even if it’s a last-minute request.
If you have a last minute request (within 2 days), please call the office, as you will not be able to book online.
If you have a last minute request (within 2 days), please call the office, as you will not be able to book online.
Yes. Find a relatively flat area on grass, concrete, or asphalt within 100 feet of a standard electrical outlet. We cannot setup the bounce house on rock/gravel, mulch, sand, mud, tanbark, or anything sharp.
You will need to clear all debris from the area including any sharp objects, toys, lawn furniture, sticks, large rocks, hoses, sprinklers, lawn decorations and pet feces. Please do not cut grass at least 2 days prior to bounce house delivery.
The setup area should be sufficient enough to fit the inflatable, including overhead space. All of our items have height, width, and length dimensions in their product descriptions. Please measure the area ahead of time and contact us ahead of time if you have concerns about space.
In addition to making sure you have enough space for the unit itself, an additional 5 - 10 feet of space is needed around and in front the inflatable to give users enough room to enter the unit.
You will need to clear all debris from the area including any sharp objects, toys, lawn furniture, sticks, large rocks, hoses, sprinklers, lawn decorations and pet feces. Please do not cut grass at least 2 days prior to bounce house delivery.
The setup area should be sufficient enough to fit the inflatable, including overhead space. All of our items have height, width, and length dimensions in their product descriptions. Please measure the area ahead of time and contact us ahead of time if you have concerns about space.
In addition to making sure you have enough space for the unit itself, an additional 5 - 10 feet of space is needed around and in front the inflatable to give users enough room to enter the unit.
An inflatable can be set up in many different places on your property. The surface must be mostly flat and relatively firm – grass, concrete, and asphalt are all acceptable. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used.
We are unable to set up on gravel, dirt, or sand.
We are unable to set up on gravel, dirt, or sand.
Our standard rates are for an 8 hour rental. You may schedule your rental for less than 8 hours, but you will still be charged the 8 hour base price.
If you would like your item for over the 8 hours, you have several options:
-Additional hours, up to 10 hours, can be added for $10/hour.
-If you want to keep the unit beyond our last pick up time of 7 pm, you can choose "overnight" when booking and your pick up will be scheduled for 8:30 am the following morning. Cost for the overnight rental is 10% of the base price.
-If you want to keep your item for an additional day (2 or more), select the "multiday" option when booking and select your pick up date and time. Cost for each additional day is 50% off the base price.
If you would like your item for over the 8 hours, you have several options:
-Additional hours, up to 10 hours, can be added for $10/hour.
-If you want to keep the unit beyond our last pick up time of 7 pm, you can choose "overnight" when booking and your pick up will be scheduled for 8:30 am the following morning. Cost for the overnight rental is 10% of the base price.
-If you want to keep your item for an additional day (2 or more), select the "multiday" option when booking and select your pick up date and time. Cost for each additional day is 50% off the base price.
Yes. Each inflatable is fully vacuumed and disinfected upon return after each rental. We also take the time to disinfect high traffic areas a 2nd time upon set up at your location. We use a nontoxic bio-degradable all-purpose cleaner to disinfect the our units.
If the weather is predicted to be undesirable on the day of your reservation we will be happy to work with you to reschedule your reservation with no cost or penalty. You must cancel no later than 48 prior to the start time on your rental.
As a safety precaution, if it is actively raining or storming we will not deliver or setup the unit. Once we arrive on-site we will be unable to provide any reimbursement or refund for bad weather. We will work with you the day of your rental if threatening weather is present or approaching.
As a safety precaution, if it is actively raining or storming we will not deliver or setup the unit. Once we arrive on-site we will be unable to provide any reimbursement or refund for bad weather. We will work with you the day of your rental if threatening weather is present or approaching.
Yes. All orders require a 20% down payment that goes towards the total balance for your rental. This initial payment must be made with a credit or debit card (pre-payed cards or visa/MC gift cards are not accepted). We will store your card information on file.
If you decide to cancel within 2 days of placing your initial order, we will refund your payment minus a 5% Credit Card processing fee. There is no fee to reschedule your event for a later date.
If you decide to cancel within 2 days of placing your initial order, we will refund your payment minus a 5% Credit Card processing fee. There is no fee to reschedule your event for a later date.
There should ALWAYS be an adult supervising any inflatable. The most important duties of an attendant are limiting the number of children in or on the inflatable at one time, making sure that the children are all of similar size and controlling the behavior of all participants. If you need to hire an attendant contact us. We can provide attendants for more events.
If you need to reschedule your reservation we will work with you to choose another day. Simply give us a call or send us an email. We do request that you provide us with at least 48 hours advance notice of any change.
Hopefully not! We expect to receive our inflatables back in a fairly clean condition. We realize that children in and out of it all day can allow grass to enter by means of their socks. We will not charge for cleaning this. However, any silly string, food, gum, beverages, mud or excessive grass inside the unit will result in a minimum $50.00+ clean-up fee at the time of pickup. The inflatable will be inspected before it’s packed up at your location.
We accept Paypal and credit/debit cards (pre-paid cards are not accepted) for your initial 20% payment.
Upon our arrival on the day of your event, we can charge the credit/debit card on file or process a different credit/debit card for the remaining balance. We can also accept EXACT cash payments and checks. If paying by check, we reserve the right to charge the card on file for the remaining balance plus a $35 fee, if the check is declined.
Upon our arrival on the day of your event, we can charge the credit/debit card on file or process a different credit/debit card for the remaining balance. We can also accept EXACT cash payments and checks. If paying by check, we reserve the right to charge the card on file for the remaining balance plus a $35 fee, if the check is declined.
The pickup window begins at the end time on your reservation and may extend until 9pm. If you do need the equipment picked up before a certain time, please advise us when you make your reservation.
A 20% down payment is required to reserve the equipment. Payment of the remaining balance is due upon delivery of the rental equipment.
We request that customers do not pay in full at the time of booking, to prevent any fees being charged should cancellation and refund due to weather or other event become necessary.
You may pre-pay the balance up to a week prior to your rental, if you'd like. Just give us a call and we can send a link for payment.
We request that customers do not pay in full at the time of booking, to prevent any fees being charged should cancellation and refund due to weather or other event become necessary.
You may pre-pay the balance up to a week prior to your rental, if you'd like. Just give us a call and we can send a link for payment.
A one day rental of a bounce house or dry unit will not damage the grass. Larger slides and any unit used with water has the potential to cause a mess at entry and exit points. For liability purposes, we cannot provide tarps at the entry/exit points, but you are free to place your own tarps down to help keep the area clean.
We ask that you DO NOT cut your grass a minimum of 2 days before your event. You may be responsible for a cleaning fee if excessive grass clippings are in the inflatable at pickup.
We ask that you DO NOT cut your grass a minimum of 2 days before your event. You may be responsible for a cleaning fee if excessive grass clippings are in the inflatable at pickup.
Yes, providing there is enough side and ceiling clearance for the bounce house, combo or game. Gyms, large halls, or auditoriums work best for setting up a these units indoors.
Make sure you mention at the time of booking that the event will be indoors, as it requires us to bring sandbags to anchor the unit.
Make sure you mention at the time of booking that the event will be indoors, as it requires us to bring sandbags to anchor the unit.
Yes, if they’re used properly. Our own children use these units and safety is a priority. Our bounce houses are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the Bounce House. All of our Bounce houses have finger-safe netting on all four sides to allow for great visibility and air circulation. The bounce house is either staked into the ground or secured with heavy sandbags. All our units use have doors and emergency exits in the roof–just, in case.
We will deliver and set up the unit during a prearranged window of time. Before and during setup we will discuss placement options for the unit, review the rental agreement, and go over any questions regarding safety, proper use, and any other topic you wish to discuss. We will collect payment as well.